Redar Seller & Buyer Agreement Terms
This Seller Agreement ("Agreement") is entered into between Redar (operated by Greenwich Ventures Limited), a company registered in England and Wales with number 16965842 with registered office located at 73 Cornhill, London, England, EC3V 3QQ and the Seller identified in the Seller Intake Form and the Buyer identified at buyer registration or point of purchase as applicable. By confirming a collection booking or completing a purchase, you agree to be bound by this Agreement.
Background
A. "Redar" comes from the Scandinavian root reda (as in Swedish reda ut), meaning to sort out or resolve. It reflects our platform's purpose: resolving the friction of resale through a clear, end to end custodial process. Redar operates as managed resale infrastructure.
B. We take custody of accepted items and manage the full resale lifecycle end to end, including condition verification, preparation, professional photography/videography, secure storage, pricing strategy, channel routing, buyer communication, fulfilment, settlement, and post sale support.
C. Every Item enters a defined, time-bound sales lifecycle designed to balance realised value with inventory velocity and storage discipline. Items are first listed on our platform at fixed prices.
D. We may change these Terms from time to time. Any updated Terms will apply to new consignments and transactions only and will not affect items already accepted into the Managed Resale Service unless otherwise agreed.
Certain provisions apply only to Sellers and others only to Buyers. Where a clause applies only to one party, this will be stated.
1. Interpretation
In this Agreement the words 'you', 'yours', etc. refer to the Seller or Buyer and if the consignment of goods to us is made by an agent we assume that the Seller has authorised the consignment and that the consignor has the Seller's authority to contract.
Similarly, the words 'we', 'us', etc., refer to Redar. Headings are for convenience only and do not affect interpretation.
Definitions
"Consumer Contracts Regulations" means the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
"Item" means the item or items consigned for sale as described on the Sale Input Form.
"Managed Resale Service" means Redar's end-to-end managed resale solution, comprising all services from collection, intake, assessment, preparation, pricing, marketing, storage, and resale (which may include resale via Redar's fixed-price online platform, Redar online auctions, third-party platforms, and trade sales), together with settlement, return, donation, or responsible disposal of items.
"Money Laundering Regulations" means the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 as amended.
"Seller Intake Form" means the documentation created and agreed for the consignment of specific goods to us and copy of which shall incorporate these standard terms which shall take precedence in the event of any conflict.
2. The Service
Redar provides a Managed Resale Service for qualifying household items and acts as agent for sale. All auctions are online only. Redar does not operate physical auctions. When we act on behalf of the seller their identity, for reasons of confidentiality, is not normally disclosed to the Buyer. If you buy at auction your contract for Items is with the Seller, not with us.
3. Collection Only
Redar operates on a collection-only basis. Sellers may not deliver items to Redar premises. We disclaim all liability for goods delivered to our premises without sufficient sale input instructions and reserve the right to make reasonable warehousing charge of not less than £25.00 per Item per day. Items must be accessible and accurately described at the time of booking in accordance with Seller Intake Form.
4. Collection & Delivery Fees
Collection Fees (Sellers)
Redar currently provides collection and resale services only within Mainland England, Wales, and Scotland.
A minimum collection fee of £100 per collection is charged to cover inspection, collection, and intake of items. Where applicable, this fee will be deducted from the gross resale proceeds of the first item(s) sold from the consignment.
The final collection fee may vary depending on factors including, without limitation, the number and size of items, whether a one- or two-person team is required, the time required at the collection location, travel distance, and any access or logistical complications. Any applicable collection fee will be confirmed in advance of collection.
Where a consignment achieves £1,000 or more in total resale proceeds, the collection fee forms part of the Managed Resolution Fee and is not charged in addition. Where total resale proceeds are below £1,000, the collection fee covers collection and handling and is retained by Redar.
Delivery Fees (Buyers)
Delivery costs for purchased items are charged to the buyer and will be displayed at checkout or otherwise communicated prior to completion of purchase. Delivery charges vary depending on factors including delivery timing, item size, weight, and destination.
5. Managed Resolution Fee
Redar charges a Managed Resolution Fee of 35% plus VAT, calculated on the gross resale proceeds achieved from the sale of the items.
This fee includes all standard services provided as part of the Managed Resale Service. No additional charges apply for photography, illustrations, or standard listing preparation.
Sellers authorise Redar to deduct the Managed Resolution Fee, the collection fee (where applicable), and any other expressly agreed costs incurred on the Seller's behalf from the gross resale proceeds prior to settlement.
Any interest earned on sale proceeds prior to settlement may be retained by Redar.
6. Buyer Premiums
Redar does not charge buyers any premium or surcharge on top of the purchase price. Unlike traditional auction models where buyers pay additional premiums that can suppress bidding and the sale price achieved, Redar's structure ensures buyers pay only the published price, supporting stronger realised outcomes for sellers.
7. Product Descriptions, Condition and Buyer Expectations
7.1 General Description of Items
Redar provides a general description of each item offered for sale, including its type, colour, and key measurements. Measurements are provided to the best of our knowledge and may vary by up to 2% per measurement. Where stated, dates of manufacture are indicative and may be approximate.
7.2 Condition of Items
All items offered for sale by Redar are previously owned. As such, items will show signs of age and use and should not be expected to be in the condition of new goods.
Redar assigns an overall condition grading to each item, which will be one of the following:
- Excellent: the item shows very little age and no visible signs of having been in use.
- Very Good: the item is in a presentable state given its age and may show minor scuffs or light wear consistent with careful use.
- Fair: the item shows wear and tear consistent with its age and type, which may include fading, scuffing, or staining, but remains functional and usable.
- Poor: the item shows significant wear or damage affecting its value, but unless stated otherwise, remains functionally usable.
7.3 Detailed Condition Descriptions
In addition to the general grading, Redar will provide a reasonable description of the item's condition, drawing attention to material imperfections and any remedial work undertaken. Where appropriate, photographic evidence of visible wear or damage will be provided to assist buyers in making an informed decision.
7.4 Images and Colour Representation
Redar takes care to present items accurately. However, images may appear differently depending on screen settings and device displays. While we make reasonable efforts to display colours accurately, we cannot guarantee that colours will appear identical to the item as viewed in person.
7.5 Buyer Responsibility for Measurements and Fit
Buyers are responsible for ensuring that an item is suitable for its intended space and use. Measurements are provided as guidance only, and buyers should satisfy themselves that an item will fit and be appropriate before placing an order or bid.
8. Item Description and Eligibility
Redar reserves the right to accept or reject items at its discretion. Most electrical items are not accepted. Items that are unsafe, illegal, restricted, or unsuitable for resale may be declined, withdrawn, donated, or responsibly disposed of.
Redar will prepare item descriptions, condition statements, and supporting materials for resale based on information provided by the Seller and Redar's own inspection and assessment. Unless the Seller notifies Redar in writing within 24 hours of notification or publication of the relevant listing or sales record of any material inaccuracy, Redar will assume that the Seller has approved the item description as set out in the relevant listing or sales record.
Where Redar is required to refund a buyer due to a material misdescription of an item, and Redar has already accounted to the Seller for the sale proceeds, the Seller shall reimburse Redar only to the extent that such misdescription resulted from incorrect, incomplete, or misleading information provided by the Seller on which Redar reasonably relied.
9. Assessment and Authority to Sell
Items are accepted subject to post-collection assessment. Redar will notify the Seller of condition, proposed resale approach, and estimated pricing. The Seller has 24 hours to object in writing. If no objection is received, Redar is authorised to proceed with sale.
Sellers warrant that they have full authority to sell free of any encumbrances or taxes and undertake to compensate us and any buyer or third party for all losses, liabilities and expenses incurred in respect of and as a result of any breach of such warranty.
10. Repairs, Cleaning and Preparation
Where, in Redar's reasonable opinion, minor repairs, cleaning, refurbishment, or preparation work would materially improve the saleability or realised value of an item, Redar may arrange such work as part of the Managed Resale Service.
Redar shall notify the Seller of any proposed repair, cleaning, refurbishment, or preparation costs. The Seller shall have 24 hours from such notification to object in writing. If no objection is received within that period, the Seller shall be deemed to have approved the proposed work and associated costs.
The cost of any approved work shall be deducted from the gross resale proceeds prior to settlement. Redar shall not incur material repair or refurbishment costs without the Seller's consent, unless otherwise agreed in writing.
Redar is not obliged to carry out any repair or refurbishment and makes no guarantee that such work will increase the final sale price.
11. Sale Prices, Reserves and Payments
Redar has discretion over the pricing, sales format, and route to market for all items unless a minimum sale price (a Reserve) has been expressly agreed in writing in advance.
Where a Reserve is agreed, Redar shall not complete a sale below that Reserve unless the Seller has expressly authorised Redar in advance to do so. Any such authority may include a defined pricing tolerance below the stated Reserve.
Sellers may specify a Reserve for an item only where the item has an estimated resale value above £300. Items with an estimated resale value of £300 or less shall be offered for sale without a Reserve, and the Seller agrees that Redar shall have full discretion over pricing and sale method for such items.
Once set, a Reserve may not be amended without Redar's consent.
The Seller shall not bid on, purchase, or otherwise attempt to acquire their own items, whether directly or indirectly, across any sales channel.
VAT
VAT shall be chargeable at the prevailing standard rate (currently 20%) on Redar's fees and any other chargeable services provided under this Agreement. VAT is not charged on the resale price of the items themselves unless required by applicable law.
Following completion of a sale, the Seller will receive a post-sale advice notification setting out the sale outcome. Settlement will be made by bank transfer within 72 hours of cleared buyer funds being received into the bank account of Greenwich Ventures Limited, subject to completion of any required compliance checks.
Risk in an item shall pass to the buyer upon payment being made in full to Redar.
12. Data Protection, Money Laundering Regulations
Sellers agree to provide reasonable identification information for themselves as well as for any beneficial owners on behalf of whom they may transact prior to payment if requested. Redar may withhold payment until required checks are completed. Copies of Sellers' due diligence and personal data checks will be stored for as long as it is necessary to satisfy legal requirements in an appropriate facility, which may include secure storage solely in electronic form.
Personal data obtained about you will be used in accordance with our Privacy Policy. A copy of our Privacy Policy can be found on our website or requested by post from our Data Officer, or by email from [email protected].
13. Restricted and Prohibited Items
Items must comply with UK legal requirements, including fire safety regulations, FSC certification where applicable, and CITES/ivory legislation. Redar may withdraw non-compliant items.
14. Title and Authority
The Seller warrants good title and authority to sell items free of third-party claims and indemnifies Redar accordingly.
15. Limitation of Liability
Redar's total liability is limited to the net resale proceeds actually achieved. Redar is not liable for market fluctuations or inherent defects. Notwithstanding the above, nothing in these Terms limits the liability of us or our employees or agents for death or personal injury resulting from negligence (as defined in the Unfair Contract Terms Act 1977), fraudulent misrepresentation; or any liability which cannot be excluded by law.
16. Illustrations
The cost of all photographs, illustrations, images, videos, and other visual materials prepared in connection with the Managed Resale Service is borne by Redar.
All intellectual property rights (including copyright) in such photographs, illustrations, images, videos, listing content, descriptions, and related materials created by or on behalf of Redar shall remain the property of Redar.
Redar may use such materials for the purposes of marketing, resale, record-keeping, and promotion of the Managed Resale Service across Redar's own platforms, third-party platforms, and other sales or marketing channels.
Redar may also use these materials, together with related pricing and condition information, to improve its internal pricing, valuation, and resale processes.
17. Insurance
Premises
All goods held on Redar's premises or otherwise under Redar's control are insured against loss or damage up to 50% of Redar's estimated resale value for the item as determined at the time of assessment, unless otherwise agreed in writing.
If the Seller instructs Redar in writing not to insure any item, such item shall remain at the Seller's risk while on Redar's premises or under Redar's control, unless and until ownership passes to the buyer or the item is returned to, or collected by, the Seller or their agent.
Redar shall not be liable for loss or damage to items beyond the limits of any applicable insurance cover.
Transit
Where items are being collected, transported, or moved by Redar or by logistics providers arranged by Redar as part of the Managed Resale Service, such items shall be insured against loss or damage on the same basis and to the same limits as set out in this Clause 17, unless otherwise agreed in writing.
Insurance cover applies only while items are in transit under arrangements made by Redar. Items transported by the Seller or by third parties not arranged by Redar are transported at the Seller's risk.
Redar shall not be liable for loss or damage in transit beyond the limits of any applicable insurance cover.
18. Soft Furnishings and Electrical Items
Items subject to statutory safety controls may only be accepted for sale with Redar's prior consent.
Redar does not accept electrical items other than lighting. Any lighting offered for sale must comply with applicable UK safety standards. Redar may require evidence of compliance or may arrange testing by external contractors where appropriate, the cost of which may be deducted from sale proceeds.
Soft furnishings are subject to statutory fire safety regulations. Any soft furnishings that do not comply with applicable safety requirements will not be accepted for sale and may be withdrawn, returned, or responsibly disposed of at the Seller's expense.
Any electrical items (other than lighting) or unsafe soft furnishings included in a consignment, presented for collection, or identified at intake without prior consent may be refused, withdrawn from sale, returned, or responsibly disposed of, and any associated costs may be charged to the Seller.
19. Sales Cycle, Unsold Items and Resolution
The Seller authorises Redar to manage the resale of items within a defined sales cycle, the duration of which shall be agreed at intake and recorded in the Seller Intake Form, commencing on the date the items are first made available for sale. Where no specific duration is recorded, the sales cycle shall default to 60 days.
During the sales cycle, Redar shall have discretion to determine pricing, pricing adjustments, sales format, and route to market, including the use of Redar's fixed-price platform, online auctions, trade sales, and selected third-party platforms. Pricing may be adjusted during the sales cycle, including progressive reductions from the initial estimated resale value down to 50% of such value as a maximum reduction, to reflect market response and time in custody.
At the time of intake, the Seller shall select a preferred post-cycle resolution option to apply if an item remains unsold at the end of the 60-day sales cycle. The available options are:
- Sale without reserve;
- Donation;
- Responsible disposal; or
- Return of the item to the Seller (subject to collection, handling, and any applicable storage or return costs).
- Storage at the Seller's cost whilst continuing to list for sale (reserved for higher value items with a longer sale cycle).
Unless otherwise expressly agreed in writing, the Seller authorises Redar to offer items for sale without reserve following the end of the sales cycle, in accordance with the post-cycle resolution option selected by the Seller at intake.
If no alternative instruction is received, Redar shall implement the post-cycle resolution option selected by the Seller at intake without further notice or approval.
This clause constitutes the Seller's advance authority for Redar to manage pricing, sales channels, and final resolution in accordance with this Agreement.
20. Governing Law and Jurisdiction
This Agreement is governed by the laws of England and any dispute or claim arising out of or in connection with them (including any non-contractual claims or disputes) shall be governed by and construed in accordance with the laws of England and the parties irrevocably submit to the exclusive jurisdiction of the English courts.
Each of the clauses operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
These Terms are between you and us. No person other than the Seller, the Buyer or us will have any rights to enforce any of these Terms.
If you have any complaints, please get in contact with us using the contact details on our website redar.io.